Terms & Conditions
Terms and Conditions
- Paying for your www.joshgitalis.com order constitutes the acceptance of our terms and conditions outlined below.
- Registration and payment for classes/workshops/events is non-refundable. Due to the limited class size, we can not offer you a refund should you have to cancel. The class however is completely transferable. Should you be unable to attend, you are welcome to send someone in your place. Unfortunately, should you be unable to find a replacement, we can not offer a make-up class or transfer your registration to another workshop.
- Due to limited class sizes, we are unable to reserve spots in any classes or retreats without payment. Should you choose to pay by cheque, should that class fill before your cheque is received, we will send it back, or you can choose for us to hold payment towards an upcoming class.
- Goods remain the property of Josh Gitalis until payment is received in full.
- There is a possibility that certain items may be temporarily sold-out.
- We strive to create educational materials that would be of interest. This is not to be taken as medical advice. Please always consult your physician before taking on any new diet or lifestyle practice.
- If you have any questions or concerns please contact firstname.lastname@example.org.
Terms and Conditions on Hard Goods / Products
Shipping & Returns
Provide Correct Shipping Address
Customer is responsible for providing correct shipping address for Canada Post and/or UPS deliveries. Please make sure your delivery address is correct and complete! Josh Gitalis is not liable for an incorrect delivery address.
Packages ship with Canada Post or UPS depending on the size, weight and destination. Please indicate in the Notes section if your delivery address has any limitations or special instructions. If this note is missing, and the package is returned to us as undeliverable, customer will be responsible for any and all reshipping fees.
When Will You Get Your Stuff?
All orders will leave within 96 hours of the order being placed. Orders placed over the weekend will not be filled until the following business day. Orders typically arrive to their destination within 6-10 business days, but delivery can take up to three weeks. These packages are NOT insured with the post office. If you would like your package insured, you can email our customer care department and we can make arrangements to send your package Express Mail International. Shipping costs are usually doubled when using the Express method of delivery.
Domestic Shipping Rates
We are currently only shipping hard goods within Canada.
Shipping rates are currently a flat fee.
We offer Expedited Shipping on most orders. Paying for Expedited Shipping gets your order out a little bit faster.
We will ship your order as fast as your paid shipping allows.
If you would like your package to have Overnight or 1-2 day guaranteed shipping service, please give us a call and we’ll see what we can swing.
*Expedited shipping does NOT apply to Free shipping (orders over $300 before tax).
We Ship From:
642 King Street West, Suite 200
Josh Gitalis is not responsible for Lost/Stolen/Mis-routed/Not Received packages. If such a misfortune occurs, for our part, we will file claims with the post service on your behalf. If an undelivered package is returned to us, you can choose to: 1. Receive a refund for the items bought (minus the initial shipping fee) or 2. We can collect another shipping payment from you and attempt to reship the items that were returned to us.
All of your purchases from Josh Gitalis are covered by our 30-day money back guarantee on all sealed items. We also offer a 48-hour response time (Monday through Friday) on your e-mail requests. Please e-mail or call our customer service within 30 days of the shipment date to receive authorization and return instructions. If you do NOT get a response to your email or phone call within 48 hours, it is safe to assume the correspondence was not received, and you should attempt to contact us again.
If for any reason you are unhappy with a product you have purchased from us, you may return it for a full refund — less shipping and handling- when in it’s original sealed package and/or unused. Customer is responsible for shipping any unwanted product back to us. Please see return protocol below.
Return Protocol : How To Return a Product
Please write your order number on outside of the box in clear bold writing. Failure to do so may result in the box being returned to you unopened, or delays in processing your refund.
Returns are to be sent to this address:
642 King Street West
Toronto ON M5V 1M7
THE FOLLOWING MUST BE INCLUDED IN THE BOX
Full name and order number:
Reason for return: